How do I claim my conveyance allowance?

• Only those parents/carers who have submitted an Application for Transport Assistance and been approved to receive a conveyance allowance can submit a claim via the Conveyance Claim Form.
• A completed Conveyance Claim Form is to be submitted at the end of each term for evaluation and calculation of the appropriate amount.
• A school may submit a claim on behalf of a parent/carer with their consent. The parent/carer is still considered responsible for the claim.
• Claims require submission on the number of trips completed during the term with the student's official school attendance record.
• The Conveyance Allowance - Attendance Fact Sheet provides information and acceptable examples of student attendance records.
  Note: If attendance records for only one child are submitted, claims will be processed on the assumption that only one child travelled. 

Student Attendance Records

Claimants are required to submit an official record of the student’s attendance as proof of travel, which must be sourced directly from the school. If an acceptable record is not submitted, the claim will be rejected.

Please refer to the Conveyance Allowance - Attendance Fact Sheet for further information/ acceptable attendance examples.

Payment of the Conveyance Allowance

• Payments are made in arrears as a lump sum at the end of each School Term. Claims for payment of Conveyance Allowance will not be reimbursed for periods in excess of two School Terms in arrears.
• Payments are made by electronic funds transfer (EFT) into your nominated bank account. Please ensure you have submitted your bank account details before submitting your first claim to avoid non-payment. Update Your Details here.
• You will receive a remittance advice email when your payment has been processed.
• Tracking the progress of your Conveyance Payments is not available via the School Bus Services website.
• Conveyance Allowance payments will be audited on a regular basis. Should an overpayment occur for any reason, SBS will seek to recover the amount overpaid.

When will I receive my Allowance?

• Claims are typically processed within 20 working days from date of submission. However, this may be longer during peak periods.
• To prevent processing delays, please allow 20 working days from the submission date of your claim before making contact regarding its status. If there is an issue with your claim, a staff member will contact you.